What to do if there is an error on an invoice

If you find an error on an invoice (incorrect amount, unrecognized collab, incorrect tax details), follow these steps to resolve it quickly.

Report the error

From the invoice in question, click "Report a problem". Describe the error in as much detail as possible: what's wrong and what the correct value should be. Winclap's finance team receives the report and will contact you within 48 business hours.

Update tax details

If the error is in your company's tax details (tax ID, legal name, address), you can update them from Settings > Billing before requesting a credit note or corrective invoice.

How to view and download invoices

All invoices issued by Winclap are available in your Brkaway account. You can view them, d…

How billing works in Winclap

Billing in Brkaway is designed to simplify the payment process to creators. Winclap can ac…

How to register a payment method

To operate with consolidated billing through Winclap, you need to register a payment metho…

Need help?

Contact your account manager or reach out to the Brkaway team.

brands@brkaway.co →

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