What to do if there is an error on an invoice

If you find an error on an invoice (incorrect amount, unrecognized collab, incorrect tax details), follow these steps to resolve it quickly.

Report the error

From the invoice in question, click "Report a problem". Describe the error in as much detail as possible: what's wrong and what the correct value should be. Winclap's finance team receives the report and will contact you within 48 business hours.

Update tax details

If the error is in your company's tax details (tax ID, legal name, address), you can update them from Settings > Billing before requesting a credit note or corrective invoice.

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